Apprentice - Digital Support Technician (Level 3)

What You Will Do

• Provide Technical Support: Assist staff and students with digital issues through various communication channels, ensuring efficient and timely resolution.
• Manage Digital Tasks: Prioritise and manage digital support tasks effectively, meeting critical deadlines and maintaining high standards of service.
• Support the Digital Innovation Hub: Set up equipment and provide hands-on support with innovative technologies, helping to foster a cutting-edge learning environment.
• Upskill Staff and Students: Act as a digital champion, coaching and training colleagues and students in the effective use of digital tools and technologies.
• Ensure Data Security: Maintain data security by following relevant policies and legislation, documenting actions for a clear audit trail.
• Collaborate on Digital Projects: Work closely with stakeholders on digital change projects, managing expectations and escalating issues as needed.
• Promote Continuous Improvement: Contribute to the ongoing enhancement of digital services, staying updated with technological developments and integrating them into the university’s digital strategy.

About You

We're seeking a proactive, tech-enthusiast ready to embrace our commitment to digital excellence. The ideal candidate will:

• Have a Passion for Technology: You're fascinated by digital tools and eager to learn new skills in a fast-paced educational setting.
• Be a Problem Solver: You approach challenges with a cool head and a knack for finding creative solutions.
• Be Highly Organised: You're a master juggler, able to manage multiple tasks, prioritize effectively, and deliver on time, every time.
• Communicate Clearly: You have a talent for explaining complex technical concepts in a way that everyone can understand.
• Be a Team Player: You thrive in a collaborative environment, contributing your skills and ideas while also taking initiative independently.
• Be Committed to Growth: You're dedicated to your own professional development, always seeking opportunities to expand your knowledge and skills.
• Promote Inclusivity: You champion equality, diversity, and inclusion, ensuring everyone feels welcome and supported.

Bonus Points:

Experience with Google Workspace, Microsoft, Apple, and other digital tools is a plus, but not a requirement. Your willingness to learn and adapt is what truly matters.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers’ Pension Scheme 
  • Local Government Pension Scheme 
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities -  including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

At University Centre Leeds, we provide a supportive higher education environment designed to promote and enhance independent learning. We have access to industry standard equipment unique to many of our subject areas. These range from our makeup studios to practical science labs. 

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. Choosing to work for University Centre Leeds means that you will be part of an inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to University Centre Leeds. 

We are proud to be the highest rated for student satisfaction in Leeds for the third year running (National Student Survey 2022).

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives.  To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.