Customer Experience Assistant (Part-Time) (Leeds Conservatoire)

What You Will Do

The Customer Experience Assistant will contribute to the high level of reception service delivered to students, staff, stakeholders and external visitors to exceed their expectations. This will include providing information and advice and ensuring relevant queries have an appropriately managed handover and post-query resolution. It will also involve supporting wider teams with open events, commercial events, concerts, and other management of visitors for internal and external activities on site. 

The Customer Experience Assistant will do this by working flexibly in line with business needs including evenings and some weekends.

About You

• Proven experience as working on Front of House or Customer Service setting.
• Experience of using a range of IT packages, including Microsoft Office and Google applications.
• Knowledge of data protection and confidentiality requirement.
• Excellent customer service skills. 
• The ability to make information accessible to internal and external stakeholders at appropriate levels.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers’ Pension Scheme 
  • Local Government Pension Scheme 
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities -  including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

At University Centre Leeds, we provide a supportive higher education environment designed to promote and enhance independent learning. We have access to industry standard equipment unique to many of our subject areas. These range from our makeup studios to practical science labs.  University Centre is proud to be the highest rated for student satisfaction in Leeds for the third year running (National Student Survey 2022).

Leeds Conservatoire is a music conservatoire located in the Quarry Hill district of Leeds. It provides a variety of undergraduate, foundation and postgraduate degrees in music, dance & drama related subject areas. It also offers a variety of short courses, and organise frequent concerts, festivals and events.  Its emphasis on practical training, creative industry links, help ensure it provides a vibrant artistic community for students. 

We are looking for inspiring and innovative individuals to help us deliver our vision.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. Choosing to work for here means that you will be part of an inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you. 

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential.  Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.