About the Role
Leeds City College are recruiting for a Student Relations Officer based at the Printworks Campus. This varied role supports students across all six Schools to meet attendance targets, achieve academic goals and progress into further study, apprenticeships or careers, while helping to deliver engaging enrichment activities that build skills and broaden opportunities.
The role requires a flexible, student-focused approach, helping to create a positive, challenging and inclusive student experience. Duties include welcoming students and visitors, upholding high standards of behaviour, and acting as a key point of contact for students, parents/carers and colleagues.
You’ll provide pastoral support through 1:1 work, small groups and larger group sessions, contributing to key campaigns and initiatives across the campus.
Part-time or reduced year may also be considered (salary advertised will be pro rata). Please state your available hours and days on your application form within the supporting statement.
What You Will Do
Work across Printworks Campus to ensure that students are welcomed into a safe, friendly and supportive environment, collaborating with internal and external colleagues to support everyone to achieve their potential.
Develop effective professional relationships with students, staff and the wider community to achieve inclusion,participation and development and ensure excellent levels of student satisfaction.
Tailor support to meet the needs of individual students in academic and pastoral environments and identify opportunities to share best practice across campus.
About You
Previous experience of working with young people or students in a pastoral, support or customer-facing role.
Experience of managing challenging behaviour using a restorative approach, with a strong commitment to creating a positive, student-focused and supportive learning environment.
Has excellent communication skills and can quickly analyse and resolve issues, using sound judgement, negotiation and de-escalation skills when required.
Can work flexibly and collaboratively as part of a busy, diverse, results-focused team, and is motivated by achieving challenging targets.
Is able to contribute to monitoring, reporting and data-driven tasks to support student progress and outcomes.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
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